This article is for V2 and V1 3D scanners.
If you're using Windows 10 and are having trouble connecting or calibrating you'll want to check your camera privacy settings on Windows.
First, open the Settings app by pressing the Windows + I shortcut key, or clicking the Settings icon from the Start Menu in Windows 10.
From the Settings window, click Privacy.
Choose Camera in the left panel. You’ll see an option that says “Let apps use my camera“. Slide the toggle to On to ensure your Matter and Form scanner is able to connect to the camera.
You may also see "Choose apps that can use your camera". In the list, MFStudio or Matter and Form may be present. If they are, be sure to click the associated switch to "on".
Still having issues? Submit a request or email us at support@matterandform.net. Please include your MFStudio log file.